D365 Finance & Operations / Commerce Functional Consultant – CPOS

‍Professional Summary

We are seeking an experienced D365 Finance & Operations / Commerce Functional Consultant with strong expertise in Commerce Point of Sale (CPOS) and Retail Store Operations. The ideal candidate will have hands-on experience in implementing and supporting D365 Commerce solutions, including retail channel setup, store configuration, product management, pricing, promotions, POS transactions, and retail operations within the Retail/Apparel industry.

Key CPOS / D365 Commerce Responsibilities

• Configure and support D365 Commerce Point of Sale (CPOS) solutions.
• Set up and manage Retail Channels, Stores, Registers, Devices, and POS Profiles.
• Configure products, variants (Size/Color/Style), assortments, pricing, discounts, and promotions.
• Manage payment methods, tender types, receipts, and POS permissions.
• Support retail operations including sales, returns, barcode scanning, inventory inquiries, stock transfers, and cash reconciliation.
• Execute and validate Commerce distribution jobs and channel synchronization.
• Gather business requirements and perform fit-gap analysis.
• Prepare functional designs, test scenarios, SIT/UAT scripts, and training materials.
• Support Go-Live, store rollouts, hypercare, and production support.
• Troubleshoot CPOS, pricing, transaction, and synchronization issues between D365 Commerce and D365 F&O.

Required Skills

• Microsoft Dynamics 365 Commerce
• Commerce Point of Sale (CPOS)
• Dynamics 365 Finance & Operations
• Retail Channel & Store Configuration
• Product & Variant Management
• Assortment Management
• Pricing, Promotions & Discounts
• POS Operations & Cash Management
• Inventory & Store Replenishment
• SIT, UAT & Go-Live Support
• Functional Documentation & Stakeholder Management

Preferred Experience

• Experience in Retail, Fashion, Garment, or Apparel industry.
• Strong understanding of Size, Color, and Style based product variants.
• Experience in Store Rollouts, POS Integrations, and Hypercare Support.
• Microsoft Dynamics 365 Commerce certifications preferred.

Key Skills

• Requirement Gathering
• Retail Business Process Knowledge
• Problem Solving & Troubleshooting
• Stakeholder Communication
• User Training & Adoption
• End-to-End Solution Delivery
• Functional Documentation
• Production Support

‍

‍