Refund & Cancellation policy

Professional Services

 

How to ask for a refund?

Please drop an email to info@bafflesol.com to request a refund on any of online programs you purchased on our website. The detailed terms and conditions are mentioned below. For a classroom program, please write an email to info@bafflesol.com. It might take 3-5 working days to process your refund, and it will reflect back in your source of payment.

What are the guidelines for refunds?

For classroom programs – For classroom program refund would be processed in the following scenario.

1. Cancellation – In case of cancellation of training by participant before 48hrs or 7 days of training date refund would be 80% of the basic fee, Cancellation request before less than 48hrs would be 70% of the basic fee.
2. Cancellation/postponement of a batch (By BaffleSol) – In the event of some unforeseen conditions if we have to cancel a batch, you are entitled to a 100% refund, no questions asked. In such a scenario, all participants will be informed well in advance via an email.
3. Postponement – In case, you are unable to attend a classroom/workshop, you can give us a call one week (7 days) in advance, we will offer you next available dates.
4. Last minute cancellation or no-shows – No refund is offered if you don’t intimate us or don’t show up on the day of the workshop. Informing one day before the class is also considered No show and no refund is offered in such cases.
5. Content/Trainer quality – For any of our classroom training, you get time till first-day lunch break to review and decide. If you feel that the trainer is unable to match up to your expectations regarding quality and delivery, drop an refund request to info@bafflesol.com and walk out, you will be entitled to 100% of your money and an apology email from us.
6. For any other reasons – If the reasons mentioned above does not cover your scenario, drop an email to support team at info@bafflesol.com. We will review your request and revert.

Cases of no refund –
We don’t offer a refund in case of No show, last minute intimation for classroom program.

Consulting Services

Once a consulting service has been completed, no refund will be issued for the cost of the service.

Reseller Purchases

Our Refund Policy applies only to services and products purchased directly from BaffleSol Technologies Pvt. Ltd. If your software or hardware was purchased through a 3rd party or reseller, it must be returned to that 3rd party or reseller, which may in turn be subject to different returns policies than ours.