Follow the steps given below to streamline your customer service and thereby gain the value, trust and support of your clients:
Make it Easy for the user to fill the contact form: You must keep in mind that in today’s hyper-paced world no one has the time nor patience to do an in-depth search to find what they are looking for on your site. Also, all users are wary about sharing their personal info on another sites.
So, here’s what you can do to simplify things for the potential client.
- Simplicity is the Key for Contact Forms: Keep the questions simple and short. Don’t intimidate the users by asking them any personal information. Instead, just ask for name and email address. Other information like phone number, contact address, age and gender should be optional.
- Use One-Columns forms for quick contacts: Studies shows that users save time and are more likely to fill such forms. This is because they have to move their eyes only up and down and not laterally.
- Create an FAQ Section on your Website if you don’t have one.
- A Clear Stand-out Action Button - Place the action button in a prominent color at the lower right corner of the contact form. This helps the user get a clear idea of what must be done and you should keep the message simple, and to the point.
- Contact info and phone number go at the top right corner -Because by this way when a user browses your website on their mobile then they will be able to launch a call quickly.
- Increase the user friendliness of your website: Make sure that your website is optimized for all devices including desktops, mobiles, and other handheld devices and you should make sure that your web pages load quickly and there are no technical glitches. According to a study by Google, if a web page doesn’t load within three seconds, you’re likely to lose the customer.
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